Ruger
Ruger Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ruger has 2.9 star rating based on 146 customer reviews. Consumers are mostly neutral.
50% of users would likely recommend Ruger to a friend or colleague.
- Rating Distribution
Pros: Good products, All my other ruger firearms, Dependable.
Cons: Poor customer service, Customer service, Sale of defective firearms when known issue.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ruger has 2.9 star rating based on 146 customer reviews. Consumers are mostly neutral.
50% of users would likely recommend Ruger to a friend or colleague.
- Rating Distribution
Pros: Good products, All my other ruger firearms, Dependable.
Cons: Poor customer service, Customer service, Sale of defective firearms when known issue.43% of users think that Ruger should improve its Customer Service.
43% of users say that they might use Ruger in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "I won’t feel safe carrying this as my carry weapon", "Heavily inspect before buying.", "I highly recommend Ruger repair services", "Strongly recommend a Ruger I also have a Mark4 .It is accurate and reliable with any brand of ammo.", "This is the first time I’ve had any issue with Ruger. There’s a 50/50 split on Ruger’s CS but I’d still recommend Ruger".
Most users want Ruger to offer a solution to their issues.
Review authors value the most Diversity of Products or Services and Website. The price level of this organization is medium according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Millerton, Pennsylvania
Track serial number for vintage gun info
You could actually answer a call and talk to me! This is absolutely horrible and ridiculous. Tried every number
User's recommendation: Don't buy Ruger
Portland, Oregon
Fit and finish
The stock fitment on my NEW ruger no. 1 is terrible.
For a $2,500 rifle, i expect a close level of attention. The only fix i can do is to replace the stock as it's missing to much material in some areas, while others have way to much
User's recommendation: Heavily inspect before buying.
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Verified Reviewer |
Auburn, Alabama
270 American
Had problems with magazine, within two weeks of contracting customer service had new magazine.100% satisfied highly recommended Ruger products
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Verified Reviewer |
Chicago, Illinois
Great service
Sent a revolver for repair came back in great shape works perfect!
Also, a pretty quick turnaround. I purchase a revolver used there are no questions I asked from the customer representative other than what the problem was. Im very happy with the repair.
User's recommendation: I highly recommend Ruger repair services
Howell, Michigan
Fast service
Sent a firearm for service it took 10 days from time I dropped off at fedx to get back great service
Miami, Florida
Slide locking back problem
Bought a new Ruger max nine and after about 1000 rounds through it, the slide started locking back with rounds still in the magazine just sent it back to Ruger but not sure if theyre gonna put the same Wimpey spring in that caused the problem in the first place
User's recommendation: I won’t feel safe carrying this as my carry weapon
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerShip time more than doubled. Still haven’t received and no explanation given thru sales.
Couldn't speak with a representative directly. Used E Mail but the response was quicker than usual. Still " Not in stock", but why are dealers telling me they see no problems with ordering and receiving?
I received a quote, sent in the documentation, waited the designated time period and then called to inquire, None are available. I submitted mid-September of '24, Now it's February of '25. I've ordered all my training guns through Ruger and shot matches with a Super Blackhawk. I've called two other times and received the same response.
??? NROTC classes have asked about this caliber, so I tried to order through the program.
I ordered the unit in ample time for the next class, now, in two weeks. A call would be great second to changing the FFL to ship to.
User's recommendation: This is the first time I’ve had any issue with Ruger. There’s a 50/50 split on Ruger’s CS but I’d still recommend Ruger
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPainting over slot screws for 10-22 cabine.
The two screws toward the butt of the rifle came out fine. However, the two over the barrel or slot screws was painted over so badly that the slots stripped out because they are made of aluminum.
I called the manufacturer and they wanted me to take it back to Walmart. Walmart declined, but the representative claimed I had to take it back to a dealer. I shouldn't have to do this; the screws should have been accessible. This seems like a case of bad manufacturing.
They shouldn't have used slotted screws. I will never buy another Ruger for the rest of my life. Their company and their products are severely disappointing.
Marlin, oh, you also make these rifles - never mind. I will never buy a Ruger firearm again.
Preferred solution: Full refund
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Verified ReviewerNo communication
I recently bought the new 380 security. Fired 100 rds through it, broke it down, cleaned it, and when I tried to re-assemble it - the slide would not engage completely back to reset the internal hammer.
It seems the trigger would not fully reset to its original position. I sent the gun back to Ruger, and after 3 weeks (no problem) they returned the gun saying they replaced the barrel - that was not the problem. no call, no email, I don't even know if they read my notes? I get a better response from the technicians when I service my lawnmower.
I called customer service, and was told someone would get back to me??? thanks
Preferred solution: An explanation of the repairs to my 380 security
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Verified Reviewer |
Bad Arolsen, Hesse
Brand new Ruger 10-22 JUNK
The slotted-headed screws on top, where you mount your scope, stripped out to pieces. Ruger creates a piece of crap.
What's a rifle without a scope? I called them. I bought it at Walmart. Walmart won't take it back.
It's all a final sale with Walmart. I called Ruger and they want me to take it back to the dealer.
I can't do that, so they won't warranty their product because they are a *** company. If you ever buy a Ruger, you're the biggest fool in the world.
- Used to be a good company but
- Corporate took over and they are evil of our world
Preferred solution: My rifle fixed..... Over 300$ that I can't do anything with...
Los Angeles, California
Resolved: 10/22 trigger group
Company fixed the issue and I have been provided with apology. I spoke to Tina Collins in customer service.
She asked me to mail in my trigger mechanism for them to look at the problem. I mailed it out on 1/22/2025 first class mail.
I was very impressed with the courtesy Tina showed me towards solving my problem. Her kindness exemplifies why Ruger stands out as number one in firearms.
Re: Ruger 10/22
#10651
Customer # 1049****
I heard back from Ruger on my initial question via email. They assigned me a customer number #1049**** and suggested my calling or sending in the trigger group that has missing Sear Spring and more specifically the stuck trigger return spring.
Id like to send the mechanism to Ruger for repair or see about replacing, but have no address to return it via fed X.
I also wanted to know if Ruger offers any discounts to veterans? Im a disable Vietnam Veteran.
Thanks for your time.
User's recommendation: Highly recommend Ruger for good customer support.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: No help
They apologized and are going to fix my firearm for me!.
Ruger finally contacted me and the lady was very apologetic and explained they were short staffed. She immediately got me taken care of and I’ll be able to get my firearm fixed.
When I got home and went to test it out, I was very disappointed in the fact that I could only get one shot out before the gun jammed up. I have tried multiple times to reach out to customer service via email and have also called the customer service, leaving multiple voicemails, but I have received no response. This is very disappointing as I have loved all Ruger firearms. Now, however, I am stuck in a predicament where I am left with a pistol that does not work properly and I cannot get any help to figure out how to get it to work properly or get it fixed.
I need help as soon as possible. As I said, this is my protection for my farm and for the fact that I am home alone with my children most of the time.
If someone could please reach out to me as soon as possible so I can get this taken care of, I would be very grateful. Thank you.
- Great product when it works properly
- Customer service sucks
Preferred solution: Help on getting a brand new firearm fixed
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tuttle, Oklahoma
Bolt will not shut on a round customer service hung up on me the clip on this rifle is the worse I have ever seen
Bolt will not shut on a round customer service at Ruger waited hour for service person did not understand what I wanted if the bolt will not shut its worthless
User's recommendation: Don’t buy ruger
Chicago, Illinois
Return of a pistol.
I purchased a lcp 22 for my wife and she loved it but after less than 200 rounds fired the trigger locked up. I called customer service and they sent me a return form to send it back.
They quickly informed me that the pistol had to be replaced which they did at no cost.
I was kept informed through the process. I give Ruger 5 stars for there service.
User's recommendation: Strongly recommend a Ruger I also have a Mark4 .It is accurate and reliable with any brand of ammo.
Silver Spring, Maryland
Need safety detent spring for Ruger 10/22. I own four of those nice Carbines. Part number is B-54 on the TRIGGER GROUP sketch on you web page. Part is only $4.00 but would like to have some spares.My
Your program would not let me type more.
Would like to get 3 of that spring so i have some spares.
email is, msponseller@***.net
Address is Michael Sponseller Box 22 New Market, Maryland 21774 Cell 240-401-****
I own serveral Ruger rifles. Why does this program want me to keep typing?
Little River, South Carolina
New marlin 45-70 won’t cycle
Lever action is inoperable ruger said not covered under warranty and they didnt have to expertise to work on it and done have tools or parts for marlin rifles never buy another firearm that Ruger has anything to do with
User's recommendation: Don’t buy
About
Sturm, Ruger & Co., Inc. is a public company which specializes in manufacturing of firearm. It was founded by William B. Ruger and Alexander McCormick Sturm in 1949. The headquarters is based in Southport, Connecticut, United States. There are also production facilities in Newport (New Hampshire), Mayodan (North Carolina), and Prescott (Arizona). Sturm, Ruger & Co. produces bolt-action, semi-automatic, and single-shot rifles. The company also offers shotguns, semi-automatic pistols, and single- and double-action revolvers. Customers can order triggers, pepper spray, knives, and ammunition accessories. Sturm, Ruger & Co. has a chain of dealers nationwide. The company owns a number of utility and design patents.
Ruger is ranked 56 out of 407 in Weapons category
USA
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This was for a pre-Ruger Marlin and their inforamation was correct. They do not have the parts or service for pre-Ruger Marlin firearms as it clearly states on their website. This was not Ruger's fault.