Contact Ruger Customer Service
Ruger Phone Numbers and Emails
Customer Service Number:
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(336) 949-5200
Customer Service:
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(928) 541-8835200 Ruger Road, Prescott, AZ Fax
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(336) 949-5300271 Cardwell Road, Mayodan, NC Fax
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(603) 863-6165411 Sunapee Street, Newport, NH Fax
Ruger Email:
Ruger Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Ruger Customer Service is rated at 2.8 out of 5. Consumers who contact the company are mostly neutral. More commonly used way of contact is by phone.
The best phone number to call Ruger is 3369495200. 57% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 80% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Ruger may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Ruger Customer Service is rated at 2.8 out of 5. Consumers who contact the company are mostly neutral. More commonly used way of contact is by phone.
The best phone number to call Ruger is 3369495200. 57% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 80% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Ruger may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Ruger mainly because of product/ service, request for information, shipping and delivery.
10% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Ruger is onlinestore@ruger.com.
Customers evaluated the effort they needed to make to contact customer service as easy.
Contact Information
Ruger Website:
Ruger Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours
Customer Service - Newport, NH
Monday through Friday 8:00am - 5:00pm ETCustomer Service - Prescott, AZ
Monday through Friday 6:00am - 4:00pm MSTShopRuger Customer Service
Monday through Friday 8:00am - 6:00pm ETCustomer Service - Mayodan, NC
Monday through Friday 8:00am - 6:00pm ETFax:
Ruger Customer Service Reviews
I told Ruger what the issue was and before I could blink they asked me my address and sent me the part no questions asked and ZERO $$$$ out of pocket! Great customer service and support!
Purchased an LPII pistol in March that was defective out of box. It took 3 MONTHS to get a refund.
VERY Poor customer service.
Sale of defective firearms when known issue. I will never purchase another Ruger because of how bad customer service was.
How Good is Ruger's Customer Service?
Summary of Ruger Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Ruger?
Product/ Service Question:
- “Serious manufacturing defect inmimi14 rr”
- “Parts. Brand new rifle sfar Leaky gas block”
- “Won't work”
Request for Information Question:
- “Question about what is in the box when you purchase the Ruger 22LCP ll”
- “To find out what holster goes with a Ruger security nine”
- “Find out what gun holster fits a security 9”
Shipping and Delivery Question:
- “Missing order”
- “Order shipment wrong”
- “Package tracking”
Return/ Replace Question:
- “Barrell replacement or threaded”
- “Replace replace rear sight on New Model Blackhawk.”
- “Replacement part”
Website/ Application Question:
- “Need a front site for a Ruger single six”
- “Need B-54 spring showneed B-54 spring on 10/22 trigger group schematic on Ruger web site”
- “Need a screw for my front site of the barrel to my Ruger carbine 9m rifle”
Payments and Charges Question:
- “An extra charge on my bank statement.”
- “Gun discharged”
- “PC charger”
Staff Question:
- “Service call”
- “Customer service”
- “Service pistol”
Employment Question:
- “Job application”
- “Employment”
- “Need copy of paystub fad”
Account Question:
- “Rewards claim”
Other Question:
- “Do you make a 5.56 to .22 conversion kit?”
- “I was missing magazine from my three pack magazines 10/22.”
- “Find a gun holster that fits a Ruger security nine”
Compare Ruger Customer Service To
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